How can we help?
I am an Individual
Promotions
Sign Up and Settings
- Do I need any special equipment to use Hypur?
- How do I add a payment source?
- How do I change my notification preferences?
- How do I change my PAC?
- How do I change my password?
- How do I check-in to a merchant store?
Troubleshooting
- How do I enable my Hypur profile?
- How do I reset my password?
- I changed my phone number, how can I get my MFA code?
- I forgot my email, how do I access my Hypur profile?
- Invalid PAC
- Is there any support if I need help using Hypur?
FAQ
- Are you collecting my purchase data?
- Can I add money to my Hypur profile?
- Can I add more than one checking account to my Hypur profile?
- Can I have multiple emails associated with my Hypur profile?
- Can I still pay with cash?
- Can I use Hypur for medical and recreational purchases?
I am an Employee
Checking In & Accepting Payments
FAQ's
- How do my customers get a Hypur profile?
- How do I create a support ticket?
- I need help using Hypur, how can I get support?
- Application not functioning as intended?
- Are there any password requirements?
- How do my customers check-in to my store?
I am a Merchant
Upload POS Data
- Treez upload POS data
- MMJ Menu upload POS data
- BioTrackTHC upload POS data
- What are the required fields to upload POS data?
- MJ Freeway upload POS data
- When would I upload POS data?
Compliance Monitor
Business to business payments
- Generate an invoice for business to business payment requests
- How do I send a payment request reminder?
- How to cancel a business to business payment request
- How to decline a business to business payment request
- How to make a one time Business to Business payment
- How to pay a business to business payment request
Hypur Vault
Best Practices
Hypur Commerce Payments & Refunds
Documents & Reports
- How do I view my POS invoices
- Business to business payments report - tips
- How do I handle documents that have been declined?
- Email notifications for document requests
- Hypur Commerce Reports - Tips
- Managing documents for multiple business location profiles
Troubleshooting
- Why is Sales not enabled?
- Check-in errors
- Logo image not uploading or showing incorrectly?
- Application not functioning as intended?
- Customer unable to check in?
- How do I create a support ticket?
Getting Started
- Accepting terms and conditions
- The Hypur Connections page
- Employee roles and settings
- Employee management - Editing an employee
- Employee management - Adding an existing employee to multiple locations
- Employee management - Adding an employee
POS Integration
- Motagistics setup
- Adilas payments and refunds
- WeedWare setup
- Leaf Logix setup
- Leaf Logix payments and refunds
- What if my POS provider has an outage?
FAQ
- How to submit a wire form request
- How do I upload multiple documents for a request?
- What is my volume limit?
- How do I setup a newly added location to accept Hypur?
- What if my employee already has a profile?
- Can my employee have a consumer profile?