Check-in errors

Desktop check-in

You will see an error message if the customer needs to Verify their email address, accept the Terms & Conditions, link a Payment Source, update an existing payment source, or speak to support. After the customer performs any necessary profile maintenance you can attempt to check the customer in again.

 

Self check-in

Check-in unavailable will be displayed on a consumers mobile device when an action is needed before a purchase can be made. 

Consumers will need to click on Link Account if a payment source needs to be linked. If a payment source has already been linked but the credentials need to be updated there will be a button to Update Credentials. Consumers that have had Hypur Commerce disabled will see a button to Call Hypur support to resolve any outstanding issues prior to making a purchase. 

 

Was this article helpful?
1 out of 1 found this helpful
Have more questions? Submit a request

Comments

0 comments

Article is closed for comments.