You will see an error message if the customer needs to link a Payment Source or speak to support. After the customer performs any necessary profile maintenance you can attempt to check the customer in again. You will also receive an error if the mobile number is invalid.
Check-in unavailable will be displayed on a consumers mobile device when an action is needed before a purchase can be made.
Consumers will need to click on Link Account if a payment source needs to be linked. If a payment source has already been linked but the credentials need to be updated there will be a button to Update Credentials. Consumers will see a prompt to Call Hypur support to resolve any outstanding issues prior to making a purchase.