How to decline a business to business payment request

A payment request can be declined from your email or your business profile.

To decline a payment request from your email:

  1. Open the Hypur Payment Request email notification.
  2. Click on the link to decline a payment to open a new window. 
  3. Select a Decline Reason from the drop down menu. A brief description is required if you select Other for the decline reason. 
  4. Click the Submit button.
  5. A success confirmation will be displayed. 

To decline a payment request from your business profile:

  1. Login to secure.hypur.com.
  2. Click on Payments in the navigation menu.
  3. Select the Incoming Requests view.
  4. Click the Decline button for the payment request you would like to decline.
  5. Select a Decline Reason from the drop down menu. A brief description is required if you select Other for the decline reason. 
  6. Click the Submit button.
  7. A success confirmation will be displayed.

Note: An email notification will be sent to the business that requested the payment with the decline reason when a payment request is declined. 

 

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