- Select Commerce from the Hypur navigation menu.
- Click on the green Issue Refund button. You must be at your business location to issue a refund.
- Select the transaction you would like to refund and a confirmation will appear.
- Select Yes to continue the refund and enter an optional note regarding the refund. Consumers will not be able to see the optional note regarding the refund.
- Click Submit and you will see a success confirmation.
Note: The transaction should also be refunded in your POS system.