How to refund a Hypur Commerce payment

  1. Select Commerce from the Hypur navigation menu.
  2. Click on the green Issue Refund button. You must be at your business location to issue a refund.
  3. Select the transaction you would like to refund and a confirmation will appear.
  4. Select Yes to continue the refund and enter an optional note regarding the refund. Consumers will not be able to see the optional note regarding the refund.
  5. Click Submit and you will see a success confirmation.

Note: The transaction should also be refunded in your POS system.

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