Check-in errors

Desktop check-in

You will see an error message if the customer needs to link a Payment Source or speak to support. After the customer performs any necessary profile maintenance you can attempt to check the customer in again.

Note: Desktop Check-in is not available in all areas.

Self check-in

Check-in unavailable will be displayed on a consumers mobile device when an action is needed before a purchase can be made. 

Consumers will need to click on Link Account if a payment source needs to be linked. If a payment source has already been linked but the credentials need to be updated there will be a button to Update Credentials. Consumers that have had Hypur Pay disabled will see a button to Call Hypur support to resolve any outstanding issues prior to making a purchase.