- Login to secure.hypur.com.
- Select Hypur Pay from the navigation menu.
- Click on the Issue Refund button. You must be at your business location to issue a refund.
- Select the Tip you would like to refund. You must be the primary contact person for your financial institution, an Administrator, or Manager to refund a tip.
- Click Yes to confirm you would like to refund the tip.
- Enter a New Tip Amount if a tip for a different amount should have been left.
- Enter an optional note regarding the tip refund.
- Click the Submit button.
- A success confirmation will be displayed. An error message will be displayed if the new tip was unsuccessful.
Note: Consumers will not be able to see the optional note regarding the refund.