How to Refund a Tip

1. Login to secure.hypur.com.
2. Select Hypur Pay from the navigation menu.
3. Click on the Issue Refund button. You must be at your business location to issue a refund.
4. Select the Tip you would like to refund. You must be the primary contact person for your financial institution, an Administrator, or Manager to refund a tip.
5. Click Yes to confirm you would like to refund the tip.
6. Enter a New Tip Amount if a tip for a different amount should have been left. 
7. Enter an optional note regarding the tip refund.
8. Click the Submit button. 
9. A success confirmation will be displayed. An error message will be displayed if the new tip was unsuccessful. 

Note: Consumers will not be able to see the optional note regarding the refund.