The Error in Processing Your Last Hypur Pay Transaction will be show under your Bank Account if there was a missing or partly entered Account/Routing number when linking your bank account. This means, the last transaction you made did not properly process, and your account will be disabled. It will ask you to update your Account/Routing numbers as well as select a Represent Date. A Represent Date will be the date the transaction is set to re-process. The date will automatically display the 15th or the 30th of the month (which ever is sooner). You also have the ability to change the Represent Date if needed. The dates provided to select will be from the first 2 day business day through the following 16 business days.
How to Update your Account/Routing number as well as set a represent date:
- Log in to Secure.hypur.com on a browser. Note: This will not display in the Mobile App.
- Navigate to Payment Source.
- update the Account/Routing number and set a represent date if needed.
4. Click Submit.
When Information is updated, you will receive a success message:
Once The Represent is settled, your profile will be re-enabled.
If the represent fails, the process starts back over.
If the second represent fails, you will receive a message saying "Oops, there was a problem with your last transaction. Please call Hypur Support at (480) 500-1974."